Policy Portal Help

The OMAG Policy Portal is designed to give our members access to their policy documents, schedules, vehicle ID cards, and invoices 24 hours a day, 7 days a week.

For questions and support:

If you need assistance logging in to the website, or need to correct inaccurate information about the personnel and policy contacts OMAG has on file for your municipality, please contact: kjones@omag.org
If you experience an error message, or need technical assistance, please contact: itsupport@omag.org
If you have questions regarding your policy information, please contact: rstone@omag.org

Demonstration Videos:

We recommend that you watch the following demonstration videos prior to contacting OMAG staff for assistance.

Registration and Login This video will provide helpful information on how to find your policy details and use them to register an account on our website.
Using the policy portal This video will provide helpful information about navigating the main policy portal webpage, including viewing policy documents.

Frequently Asked Questions

What do I need to register?

You will need some basic pieces of information, such as your municipality name, one of your policy numbers and types, municipality billing zip code, and of course, information about yourself (name, title, email address, etc.). You will be required to verify your email address by clicking on a link that we will provide to you by email during registration.

How do I request a feature or a bug?

Simply send an email to itsupport@omag.org and we’ll be happy to assist you. Or, you may call 1-800-234-9461 and ask to speak with Kevin Sesock in Technology Services.

What do I do if I can't login?

You can reset your password by clicking on the link 'Forgot your password'. If you have any problems with your login, we can assist you. Simply call or email Karen Jones in OMAG Member Services at 1-800-234-9461 or kjones@omag.org.

Do I need any special software?

Just a modern web browser, such as Internet Explorer, Microsoft Edge, Chrome, Firefox, or Safari. A PDF reader, such as Adobe Acrobat may be helpful, but is not necessary. You may also use a tablet or cell phone.

What kind of information can I get off the site?

The Portal includes policy documents, invoices, schedules, endorsements, and certificates of coverage. These documents are updated nightly as your policy is changed. There are many other things you can do on the Portal too.

What if the information I’m seeing on the site is wrong?

If there’s incorrect information about your policy, simply use the buttons to submit a change to your policy (add a missing vehicle to your schedule, for example). If you have a lot of items that need to be corrected, you’re welcome to reach out to OMAG Underwriting or Member Services staff and we’ll be happy to conduct a more in-depth policy review.

Do you charge for this?

Nope! You will never be charged to use the Policy Portal. It’s simply to make your job easier.

If I use this site, does that mean I can’t call, email, or fax OMAG for help?

Of course not! We want to help you, no matter what method you prefer. This is simply one more way to get the speediest, most up-to-date information in your hands. If you prefer to use the phone, just give us a call.

Will I still get a flash drive?

As part of our Go Green! Initiative, we are no longer mailing flash drives at renewal. If you wish to receive flash drives and other mailed correspondance, please sign-in to the Policy Portal, and opt your city out of our Go Green! Initiative.

What technology do I need to work with the Policy Portal?

We strongly recommend using a modern, standards-based web browser such as an updated version of Chrome, Firefox, or Safari. Microsoft Edge or Opera should also be supported. Internet Explorer is not supported.

Reminder!

OMAG's Phone System is Up and Running Again

Our phone system is operational again.  Thanks for your patience as we worked through this issue.  You should be able to reach us all by phone now.

Posted 2019-04-05

MPPP (Property) Plan Document Amendment - Outdoor Property

The MPPP Plan Document has been amended.  Utility poles are added to the definition of Outdoor Property, coverage is broadened from $50,000 to $100,000 and wind is added as a covered peril.

See the revised MPPP Plan Document and the Notice of Amendment (NOA) - Outdoor Property in the Plan Documents section of the Portal.

Posted 2018-09-05

Policy Portal version 2.0!

You are looking at a new version of the OMAG Policy Portal! As we continue to add new features, improve your user experience, and make it even easier to get access to your Policy information, we invite you to explore the Portal and the new features!

  • Interactive schedules (lists of covered automobiles and buildings), including Export to Excel
  • Policy documents for "Other Policies"
  • Now including Endorsement and Certificate of Coverage documents
  • New interactive, pre-filled change forms.
  • Access for Agents
  • Better mobile access and easier to use buttons and forms.
  • Our new Go Green! Initiative! 
  • And much more!

If you have any questions, feature requests, or need assistance, please contact itsupport@omag.org

We have even more exciting features coming in the next few weeks. Stay tuned!

Thanks for using the OMAG Policy Portal!

Posted 2018-08-16
Reminder!

Don't send hard copies of the Form 2 to the WC Commission

Just a reminder that you no longer need to send hard copies of your Form 2s to the Workers' Compensation Commission.

Send your Form 2s to newclaim@cbremail.com and CBR will file them with the Commission for you electronically.

Also:  You don't have to register with the Commission to file electronically.  CBR has done this for you.

Posted 2018-10-12
Reminder!

Our fax number is working again!

Good news!  Our fax number has been reconnected and is working again.  That number is (405) 657-1401.  Thanks for your patience as we worked through this issue.

Your OMAG Team

Posted 2019-05-06

Portal Registration Prizewinners!

Recently we held a contest to encourage folks to register for the Portal.  Everyone who signed up between August 7, 2018 and August 17, 2018 was entered into a drawing for 4 $25 gift cards.

Our winners are:

Christina Johnson of Duncan

Dana Reese of  Okarche

Sandra Albright of Maysville

Jamie Cody of Wayne

Congratulations!  We hope you, and all of the over 450 registered Portal users are finding the Portal to be very helpful.

Posted 2018-10-12

Bug fixes and new documents now available in the Portal!

  1. Some users were experiencing frequent problems with the change and claim forms in the portal. We have changed the way these forms pop up, and this should address the problem for all users. If you have any additional issues, please reach out to our staff and we’ll be happy to assist.
  2. We have added even more forms and document types to your Policy’s “View Documents” page, effective 10/15/18, which includes the following forms or documents:
    1. Blanket Limit Coverage
    2. FBRC Coverage Documents
    3. Designated Ongoing Operations Detail Forms
    4. Ambulance Coverage
    5. Joint Ownership Coverage
    6. Auto Limits of Liability Details
    7. Stated Amount Details
    8. Joint Ownership Endorsement
    9. General Limits of Liability Details
    10. Agreed Value Details
    11. Expenditure Update Form

If your policy contains any of these documents, they will display in the “View Documents” page the next time your policy is updated. If you expect to see any of these files and don’t yet see them, please contact changes@omag.org and request a manual update to your policy.

Posted 2018-10-12

OMAG's phone system is currently down (as of 10:00 AM on April 2, 2019).

Our phone system is currently down.  Please contact us by email at this time.  Our email addresses are on our website at www.omag.org.  

We will post a new message when we're back up and running.

Thanks for your patience.

Your OMAG Team

Posted 2019-04-02

Problems with portal change forms?

We've had reports that when submitting a change form, some folks have had issues.  The form randomly substitutes someone else's name for yours on the form.

If this has happened to you, would you send an email to kjones@omag.org describing what happened?

We are working to fix the problem, but additional information would be beneficial.

Thanks,

Your OMAG Team

Posted 2019-08-01

Recent Amendments to both Property and GL-Auto Plan Documents

The OMAG Board of Trustees approved 3 plan document amendments on January 25, 2019.  These can be found in the Plan Document section of the Portal.  They will also be mailed to you this week.

Briefly, municipal sales tax revenue coverage is added to the MPPP, the time to add new autos and equipment is changed from 60 to 365 days in the MLPP and blanket coverage for auto equipment and miscellaneous equipment is added to the MLPP.

Posted 2019-01-28

Policy Portal Version 2.1 now Available!

The OMAG Policy Portal has been upgraded to version 2.1! Included in this version are the following new features, by popular request:

  • Email notifications of new policy documents! Sign-up for the notifications on your Settings page in the upper-right corner of your screen.
  • Improvements to our contact system! Now, more easily request changes to your official policy contact list.
  • Status of your recent Claims!

As always, let us know if you have any questions, and if you have any recommendations on additional features we can provide, we'd be happy to hear them.

Happy Portaling!

Posted 2018-09-04

Endorsements previously emailed to city will now be available on the portal and not emailed.

“Beginning 07/01/2019 OMAG will no longer send emails with completed endorsement information, unless there is a charge and the premium is not waived. The endorsements will be available on the Portal upon completion. There is an option, within your portal settings, that will send an email notification to you when a new document is available to view.” 

Posted 2019-07-15